- Aims and objectives
- Our mission is to provide first class optical care to all our patients, old and new. We have over 25 years of optical experience within our team, which we use day to day providing a personal service, with the help of modern techniques and equipment for diagnosis of eye conditions, through to the latest innovations in frames, lenses and contact lenses.
- Responsibilities and processes
- Our team have discussed and understood our duty of candour protocol should any adverse incident occur, namely what we do if something goes wrong for a patient. This includes documenting the issue, identifying the incident to a responsible team member, and a resulting investigation if necessary.
- Incidents reported
- Nil.
- Action taken
- We confirm no incidents occurred and no resulting action was needed.
- Learning outcomes
- We will continue as a team to monitor our performance and strive to provide a high level of service to our patients. Should we fall short of our aim, resulting in an adverse outcome for the patient, we will follow our Duty of Candour procedure in accordance with our peer bodies (GOC/NHS).
Signed
Mr Keith Lutton, Director
Dated 31/10/2023